We make customers happy every step of the way!
You’ll get access to working with a diverse team serving different countries with the same quality experience. Strong communication is key when it comes to collaborating with different teams or even members of your own team in different locations to resolve customer issues. Never hesitate to ask for help when needed.
The quality of our customer interaction is our number one priority. We gather data and set up quality metrics to better understand our customers and their expectations. Measuring satisfaction and its different elements will provide ideas for improving customer relationship efficiency.
All CX team members have access to the "Wow Budget" in order to commit random acts of kindness and always make our customers feel extra special. We want to build and maintain strong relationships with our customers through positive experiences and ensure all their needs are met.
It's important to me that our customers feel comfortable enough to approach us regardless of how big or small the problem is. No one should ever leave our chat sad! Hearing the joy in the customers' voices is honestly the best reward. I love our customers, I love making them happy, and I never want to miss an opportunity to make them happy !✨
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Working at Calo changed my mindset and lifestyle, it showed me that there’s always room for growth and personal wins. My creativity in expression can be applied on the job and I love passing down that knowledge to my teammates. Working together as a team will ensure that we keep our customer experience standards at an all-time high. 💚
The best part of working at Calo is going to the office every day feeling like you're going to your second home. It feels like you’re part of one big family that only wants to share love, compassion, and understanding with one another. We also have a really cool office and work in a very comfortable and fun environment. 🔥
“There are so many to be honest, my personal fav has to be the Marayem story. she is a customer who’s house got burnt down in a fire, we all felt sad about this and we had to do something to help her. In a way she is part of the Calo family, so we arranged the kitchen to gives us all of the extra meals and snacks. Bush and Mahdi delivered it themselves too! I wanted to go with them but Someone had to stay behind and reply to the rest of the Calo fam. 😭💚”
“The energy and Chemistry is always 💯 from my team and I can't go a day without them, too attached. 💚”
This process is our usual, but it's not always fixed and it might change from candidate to candidate.
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