Customer Experience


We make customers happy every step of the way!


🤝 Collaboration across different countries

You’ll get access to working with a diverse team serving different countries with the same quality experience. Strong communication is key when it comes to collaborating with different teams or even members of your own team in different locations to resolve customer issues. Never hesitate to ask for help when needed.

🚀 Quality metrics first

The quality of our customer interaction is our number one priority. We gather data and set up quality metrics to better understand our customers and their expectations. Measuring satisfaction and its different elements will provide ideas for improving customer relationship efficiency.

🌈  Working with a “wow budget”

All CX team members have access to the "Wow Budget" in order to commit random acts of kindness and always make our customers feel extra special. We want to build and maintain strong relationships with our customers through positive experiences and ensure all their needs are met.

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What is the best part about working at Calo?

It's important to me that our customers feel comfortable enough to approach us regardless of how big or small the problem is. No one should ever leave our chat sad! Hearing the joy in the customers' voices is honestly the best reward. I love our customers, I love making them happy, and I never want to miss an opportunity to make them happy !✨

Bushra Alajmi

CX Team Lead,
Joined Calo in 2020.
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What are some things you learned from Calo that you use in your everyday life?

Working at Calo changed my mindset and lifestyle, it showed me that there’s always room for growth and personal wins. My creativity in expression can be applied on the job and I love passing down that knowledge to my teammates. Working together as a team will ensure that we keep our customer experience standards at an all-time high. 💚

Yusuf Taha

CX Team Lead,
Joined Calo in 2021 .
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What's the best part of working at Calo?

The best part of working at Calo is going to the office every day feeling like you're going to your second home. It feels like you’re part of one big family that only wants to share love, compassion, and understanding with one another. We also have a really cool office and work in a very comfortable and fun environment. 🔥

Zeinab Qarooni

CX Specialist,
‍Joined Calo in 2021.


What’s your favorite customer experience story?

“There are so many to be honest, my personal fav has to be the Marayem story. she is a customer who’s house got burnt down in a fire, we all felt sad about this and we had to do something to help her. In a way she is part of the Calo family, so we arranged the kitchen to gives us all of the extra meals and snacks. Bush and Mahdi delivered it themselves too! I wanted to go with them but Someone had to stay behind and reply to the rest of the Calo fam. 😭💚”

Mahmood Zeyad
Head of CX

What is the best part about working at Calo?

“The energy and Chemistry is always 💯 from my team and I can't go a day without them, too attached. 💚”

Fares Noor
CX Specialist

Interview process

This process is our usual, but it's not always fixed and it might change from candidate to candidate.

A quick, get to know you call
A quick call with the People & Culture team to ask you a few questions about yourself. Feel free to ask us any questions you have regarding the position and Calo as a whole!
1. Be on time.
2. Come informed. It would help if you read about Calo, and familiarize yourself with everything we do.
3. Check out our interview guide →

Technical interview & task
A call with our CX team members where your technical skills are assessed to ensure that you'd be able to kill it on the job followed by a technical task you’d need to submit after the interview.

Culture fit interview
This is where we get personal, and ask you in depth questions about your story, your life experiences, and your value system.
If you passed all the previous stages, then that’s it - you made the cut! 🚀
🕓  This entire process would typically take between 7 to 14 days.

Wall of love

A glimpse of our everyday customer interactions

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When can I expect to hear an answer about my application?
I can't find a specific opening that fits me at Calo, but I want to work with you, how?
I was not shortlisted for a role at Calo, can I get feedback on why?
Do you offer internships?
Can I do my university graduation project with you?
What's the interview process like at Calo?

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